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Grow Your Vision
Galaxy is an online shopping platform that has recently launched innovative projects to help make online shopping easier and more enjoyable. From its new virtual shopping assistant to its improved checkout system, Galaxy is continuously striving to provide the best online shopping experience. Read more about our projects to learn how Galaxy is revolutionizing the online shopping industry.
FREQUENTLY ASKED QUESTIONS
Find the answers here..
FAQ
Q: What payment methods do you accept?
A: We accept payments via Visa, Mastercard, American Express, PayPal, and Apple Pay, UPI, Galaxy Payment, PayTM ,Cash on Delivery (COD), As well.
Q: Is there a return policy?
A: Yes, we offer a 30-day return policy on all items purchased from Galaxy. Please refer to our Returns & Exchanges page for more information.
Q: How long does shipping take?
A: We offer free standard shipping on all orders over RS 500. Standard shipping typically takes 3-5 business days. Express shipping is available at an additional cost and typically takes 1-2 business days.
Q: What payment methods does Galaxy accept?
A: Galaxy accepts all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payments via PayPal.
Q: How long will it take for my order to arrive?
A: Orders typically arrive within 7-10 business days. For international orders, it can take up to 21 business days.
Q: Does Galaxy offer free shipping?
A: Yes, Galaxy offers free shipping on all orders over RS 500.
Q1: What is Galaxy's return policy?
A1: Galaxy offers a 30-day return policy on all products. Items must be returned in their original condition and accompanied by an original receipt for a full refund.
Q2: How do I return an item to Galaxy?
A2: You can return an item to Galaxy by mail or in person at any of our store locations. Please see our website for more information on our return policy and instructions on how to return an item.
Q3: Are there any restocking fees for returns?
A3: No, Galaxy does not charge any restocking fees for returns. However, we do reserve the right to refuse returns if the item is not in its original condition or is missing any parts or accessories.
Q: How do I track my order from Galaxy?
A: You can track your order by logging into your account and clicking on “My Orders”. Here, you will find all of your recent orders and their respective tracking numbers. You can enter the tracking number into the tracking system provided by the shipping carrier to get the latest updates on your order’s location.
Q: What if I need to change my shipping address?
A: If you need to update the shipping address for your order, please contact our customer service team as soon as possible. Depending on the status of the order, we may be able to update the address before it ships.
Q: Can I return an item purchased from Galaxy?
A: Yes, you can return items purchased from Galaxy within 30 days of purchase for a full refund. For more details about our return policy, please visit our Returns & Refunds page.
Q1: Can I cancel my order?
A1: Yes, you can cancel your order before it has been shipped out. Simply log into your account, select the order you wish to cancel, and click the “Cancel Order” button. Please note that once an order has been shipped, it cannot be cancelled.
Q2: How do I know if my order has been cancelled?
A2: When your order is successfully cancelled, you will receive a confirmation email. You can also check the status of your order by logging into your account and viewing your order history.
Q3: What happens if I cancel an order after it has been shipped?
A3: If you cancel an order after it has been shipped, you will be responsible for the return shipping costs. Once the item has been returned to us, we will process a refund for the amount of the item less the return shipping costs.